Our customer service team is available Mon – Fri, 7am – 7pm EST + limited availability on the weekend.
We’re so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt.
Please send an email with your order number, name, email address, a brief explanation of the issue and a picture of defect/damage to our customer service team at [email protected].
Please allow our customer service team 3 business days to get back to you.
Please review your order carefully before finalizing and placing your order. Once your order is placed, we are unable to guarantee changes can be made before it is processed and shipped. You can request changes by emailing our customer service team at [email protected].
Please be sure to include your order number in the subject line. We will confirm if we can accommodate the request by email.
Currently, only the following products are available for purchase on the 1800 Tequila Website:
- 1800® Cristalino
- 1800® Tequila Anejo
- 1800® Tequila Blanco
- 1800® Tequila Reposado
- 1800® Tequila Coconut
- 1800® Tequila Cucumber & Jalapeno
All other products featured on the website are available for purchase at one of the following:
Pre-orders are advance purchases made on new and/or limited time products that are scheduled to be shipped at a future date.
Your credit card will be charged the moment you place your pre-order.
Typically pre-ordered products ship within 30 business days after purchase deposit. In the event that there will be fulfillment delays, our customer service team will contact you via email with a new expected delivery date. Please note that if you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled. If you have not received your pre-order and have further questions, please contact our customer service team at [email protected].
Shipping charges will be displayed at checkout. The charges are based on the shipping method selected, your location and the weight/dimensions of your selected items.
Please reference the chart below for an estimated delivery cost by state.
|AK||We do not ship to this state|
|HI||We do not ship to this state|
|MI||We do not ship to this state|
|UT||We do not ship to this state|
Please note that your order will be delivered straight to your door and will require an adult signature and ID check upon delivery.
In the United States, federal law mandates a three-tiered system of alcohol distribution. The first tier, who are the producers or importers of alcohol products, can only sell to the second tier, who are wholesale distributors. This second tier can only sell to the third tier, who are licensed retailers, and only the third tier can sell alcohol products to the public.
When you place an order, the order is sent to a licensed 3rd party retailer in the AccelPay network (i.e. the third tier) to be fulfilled. If the selected retailer does not have the needed product in stock, they may need to wait for a shipment from the wholesale distributor (i.e. the second tier), who may in turn need to wait for a shipment from the producer or importer of the product (i.e. the third tier). When an 1800 Tequila order does not ship at the expected time, a delay at the first or second tier of this three-tiered system is often the reason.
When the retailer has the needed product(s), they ship your order via ground shipping. Most orders ship within 5 business days.
Orders typically will take 4 to 8 days from order date, depending on location. Our retail partners fulfill within 1 – 3 business days and ground shipping is typically 3-5 days.
Yes, once your order is shipped, you will receive an email with the carrier name, order and tracking number.
Yes, someone 21 or older with a valid ID must be available to sign for the products.
By federal law, only individuals of 21 years and older are allowed to buy alcoholic beverages. Because the product is shipped or delivered, the carriers must make sure that the purchaser as well as the recipient, on his/her behalf, is 21 years and older. If no signature can be collected, the carrier will leave a notice for a second or third attempt or further shipping instructions. After that, the shipment will be returned to the sender at cost to the customer.
Our retail partners can fulfill orders in the US except for the following states: AK, HI, MI, UT.
Our orders are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including FedEx, GLS, and UPS.
At the present time we are unable to ship orders to PO Boxes. All orders require someone 21 or older with a valid ID to sign for the products.
We currently do not offer discounts on our products. The price that you see at checkout will be the final price of the product.
All of the products we carry will display a price range which is the lowest and the highest price for the item within our retail network. The final price for the product is dependent on your shipping address, zip code and the third party retail partner state that will be fulfilling your order.
We accept standard credit cards such as Visa, Mastercard, American Express, Discover, and Diners Club. We also accept payment methods like Apple Pay and Google Pay (note that these need to be set up via your device applications if you would like to use these to place your order).